Customer Onboarding Glossary

Accounts Production

Accounting period	Specific span of time during which a company's financial transactions are recorded and summarised. This period is used to prepare financial statements and reports, allowing for consistent and comparable financial analysis.
Entity	FRS102, FRS105, IFRS.
Master Pack	Follow the new legislation – released once a year.
Theme	The way the CCH Screen will be displayed (fonts, size, …).
Task bar	The Task Bar, on the left-hand side, lists the different work areas, which are divided in an Accounts Production Home screen and four folders.
Errors and Exceptions	Area giving the AP user list of errors, warnings and information about the current client in AP.
Create prior	Allow the AP user to create a prior period for the current client.
Receipts	Allow users to enter receipts as a bookkeeping application.
Payments	Allow users to enter payments as a bookkeeping application.
Journals	Allow users to enter journal, opening balance, restatement journal or reversing journal.
Chart of Accounts	CCH nominal code list with their description and chart category (Revenue, cost of sales, administrative expenses, etc.).
Statutory database	The Statutory database is used to select and maintain the non-trial balance-based disclosures that appear in the final accounts.
Officers	The officers’ screen is used to view, add, delete and /or maintain details of the officers of an entity.
Year End	Performs a roll forward of financial data. The period for the next twelve months is created.
Finalise accounts	Lock down the current period.
Format	Refers to the standardised structure or layout used to present financial information, including specific sections, headings, and columns, which ensures consistency and clarity when preparing financial statements.
Collection name	The name of a group of formats that make up a financial report. There are 3 types of collection names; Full accounts, Management and Lead schedules.
Print Selection	Allow the creation of 2 documents from Accounts Production. There are 2 types: The Financial Statements for Members that will be sent to HMRC. The Small Company Reducing Filing that will be sent to Company House.

Audit Automation

Create pack	Create a new audit pack in AA.
Load Pack	Open an existing audit pack from AA.
Main Index	Main index is defined in the master pack. Display all the different steps you will go through to complete an audit.
Master Pack code	Can be using Mercia, PCAS or CCH methodology.
Master Pack version	Shows the master pack version of methodology being used.
Chart of accounts	Nominal ledger account codes for a client.
Audit Journals	Can be 3 types: Adjusting, Reclassification, Projected misstatement.
WP reference	Working Paper reference
Client Document	Refer to the records and information provided by the client to the auditors during the audit process. These documents are essential for auditors to perform their work and include a variety of financial and non-financial records.
Document reference	Is a code for the client document the user creates or import.
Document template	AA provides some document templates (can be word / Excel formats).
Permanent audit file	This section describes how to maintain permanent file data in CCH Audit Automation.
Background information	This is a sub section of the permanent file which stores standard documents issued by the methodology provider. There is a window for any additional text that needs to be added for each document.
Key business processes	This section describes how you can record the client’s business processes/system notes.
Key Control	A key control is a primary procedure that's used to prevent fraud or mitigate risk.
Materiality	Audit Automation uses the materiality figure, in conjunction with the level of audit risk for each audit area, to calculate the sample interval.
Reminders	Reminders can be added in checklists, audit programmes or at any point and then linked to an audit area so they display when accessing that area.
Sign off	The final approval of a specific part of the audit process, signifying that the assigned auditor has completed the sign off and is satisfied with the accuracy and completeness of the work done.
Tests and work programmes	Tests to be completed during the Audit process.
Audit notes	Notes raised during the process of doing the audit work.
Management Feedback records	Refers to a documented collection of responses and actions taken by management regarding findings and recommendations identified during an audit process, essentially capturing how management plans to address any issues raised by the auditor and demonstrating their commitment to improvement.
Balance forward to next year	This creates a new audit file for the new year copying across much of the data from previous year including documents, risks, key controls, trial balance etc.

Central

Central	Central is the centre of the CCH Suite that hosts all client and contact data and security permissions. Everything else within CCH uses this data to function effectively.
Support Portal	A webpage with Knowledge Articles and User Docs to help explain how to complete tasks or understand processes within CCH.
Wolters Kluwer Academy	A webpage that holds eLearning for everything needed to use the CCH suite.
Contacts	Contacts are every entity saved within CCH Central, E.g. clients, employees, suppliers etc.
Clients	Any contact we do a paid service for, E.g. Personal Tax, Accounts etc.
Ribbon	The area at the top of CCH with the different icons.
Toolbar	The bar used to access different areas of CCH Central, E.g. Home, Contacts, Smart Reports etc.
Manu Bar	They’re the menu options above the Ribbon that starts with File, Favourites.
Tab Bar	The area underneath the Ribbon where all main tabs are shown.
Sub Tabs	The tabs used within the client record.
Field Chooser	A list of options available to bring into a table to customise what information is displayed.
Preview Panel	The area at the bottom of the Find Clients/ Find Contacts tab to show some useful information about the client/ contact.
Security Groups	A set of permissions applied within an Employee record to determine what areas of CCH they can access.
Edit in Designer	The area within Smart Reports used to edit the structure of the report.

Capital Gains Tax and Dividend Scheduling ( CGT)

CGT & Dividend Scheduling	CGT & Dividend Scheduling is a separately licensed module of CCH Central. It can work stand-alone, but also interacts with CCH Personal Tax.
Securities database	Also known as the ”User universe”, this is a database of ~140,000 entities (shareholdings and other traded assets) which is maintained by Wolters Kluwer, but is synchronised to customer’s systems.
Tax Links	This tab in the client record enables connection between CGT&DS and CCH Personal Tax.
Portfolio	A container for a client’s security records, sub divided into portfolio periods.
Portfolio periods	A period of time (typically tax years) for any securities activity to be entered and reported on.
Consolidation	A function which combines multiple portfolios for reporting purposes.
Proof and Final	Report types: Proof contains additional narrative showing security activity in the period, while Final will trigger the transfer of data to CCH Personal Tax.
Securities codes	Three types of code are referenced in CGT&DS. “CCH Codes” are the visible codes which are used universally, SEDOL and ISIN codes are not visible but can be looked up.

Corporation Tax

Corporation Tax (CT) home page	Page set up to access the Corporation tax return for a client more quickly.
CT ribbon	List of tools/buttons to use CT more efficiently.
Hyperlinks	A quick means of navigating to another screen which is relevant to the current data entry screen.
Shortcut keys	Combinations of keys will allow CT user to navigate quickly around the application by using the keyboard.
Tax return tab	If the client is a limited company, the tax return will be a CT600.
Task bar	Located on the left of the screen, above the Data Navigator.
Data Navigator	Located on the left of the screen. It comes with a number of features to aid you in completion of clients’ Tax Returns.
Errors and Exceptions for period – dd/mm/yyyy	A list of real-time errors and exceptions that have occurred during the creation of the tax return appear under Summary at the bottom of the main window. Errors indicate mandatory data that is missing for successful online submission. Warnings are hyperlinks displaying useful messages linking to alert users to data they may wish to review and make changes to as may render the tax return or computation incorrect but will not necessarily prevent successful online submission.

Document Management

Document Management	Document Management is used to store and manage all your documents within CCH.
Assignments	The chargeable services you provide to your clients. e.g. Accounts, Personal Tax, Corporation Tax etc.
Jobs	The time period we complete Assignments in, e.g. 2025, 2025 Jan, 2025 Q1.
CCH Plug-ins	CCH Plug-ins is an installation on your server used to enable Microsoft products to interact with CCH Document Management.
Global Document Centre	The area where you can access and manage all documents uploaded to CCH.
Client Document Centre	The area can access and manage all documents relating to a specific client.
Document Library	The Document Centre is made up of a variety of libraries to store your documents. E.g. Client library, Practice library, Pending library.
Document Types	Document Types is a mandatory tag added to every document uploaded to the Document Centre and can be used for easy grouping and sorting of documents. E.g. Bill, Tax return, Working paper.
Document Tags	Tags are a subset of properties allocated to each document to allow you to recall the document when searching for it. E.g. Assignment Accounts, Job 2025.
Document ID	Every document is automatically allocated a number that will never change. The Document ID can be used to search for a document.
Description	As well as a file name we can add a description to give users more options of key words to search for.
Merge fields	Central data that we pull onto templates automatically, e.g. client mailing name.
Archive	Hide documents within the Document Centre but still be able to view them. Can be restored at any time.
Delete	Hide documents within the Document Centre with a view to destroy them soon after. Can be restored at any time.
Destroy	Permanently remove a document from the document centre.
Restore	Unhide a deleted or archived document.
Linking	Marking 2 or more documents as being linked together and specifying the reason.
Locking	Disabling the ability for anybody in the Practice to edit the contents or tags of a document.
Check out	Removing a document from the document centre to allow the user to edit the document. Only one person can edit (check out) a document at a time.
Check in	Saving the changes to a checked out document and put it back into the document centre.
Undo check out	Putting a checked out document into the document centre in the same version it was in before checking it out. i.e. discarding the work that was just done on the document.
Save copy as	Saving an exact copy of a document into the Document Centre with new tags.
Get local copy	Saving an exact copy of a document into a local folder.
Version History	Viewing and managing all previous versions of a document. Every version is permanent and cannot be deleted.
Rollback	A button in the ribbon to access the version history.
Document date	The true date of a document that can be edited if needs be.
Document Security	Allocating which Security Groups can view, add, edit and delete each document type.
Templates	Word or Excel templates which contain mail merge fields, and are the starting point for any new document.
Template types	Groups that each document template will be saved under.
Document Inbox	A Central homepage control which shows documents marked for a user’s attention.
Preview Panel	A preview panel which can be shown or hidden in any document centre or inbox. This can also be detached as a floating panel.

iXBRL Review & Tag

CCH iXBRL Review & Tag provides a review tool for accounts produced in CCH Accounts Production, which contains iXBRL tags, where final tags may be added to the iXBRL tagged accounts before the submission to either HMRC (accounts are attached to the Corporation Tax Return) or Companies House directly. CCH iXBRL Review & Tag also provides the facility to convert accounts produced in 3rd party software e.g. Microsoft Word or Excel, into an iXBRL format.

CCH iXBRL Review and Tag	A review tool for accounts required to be in an iXBRL format.
CCH Accounts Production	The current provider of the software.
Context entity identifier	A company registration number.
CT Return	Corporation Tax Return.
DPL	Detailed Profit and Loss Account
iXBRL	Inline eXtensible Business Reporting Language.
iXBRL review file	A file used purely for review of the tagged document, not for submission.
iXBRL submission file	A file that can be submitted to HMRC with a tax return or submitted to Companies House.
Jurisdiction	A territory, e.g. UK
Metadata	Structured information about the data e.g. title, description, author, or keywords, readable by other applications.
Numeric tags	Tags applied to figures.
Paragraph tags	Tags applied to text.
Tag properties	Metadata associated with a specific tag within an iXBRL document.
Tagging	The process of using tags to identify and categorise financial data within a report.
Taxonomy	A structured dictionary of financial terms to define the meaning of each piece of financial data.
XBRL Tag	An identifier applied to a specific item/items of data.
XBRL vs iXBRL	XBRL designed to be machine readable, iXBRL combines machine readable data with human readable text.
XML	Extensible Markup Language.
XML file	An XML file is a text-based document that stores data using a hierarchical structure with tags.

KPI monitoring

KPI Monitoring is 3^rd party tool which Wolters Kluwer whitelabel. It’s installed locally on a customer’s server, and talks directly to the SQL database. It has the ability to perform different actions based on what it finds in the database.

Vineyardsoft	The original company that developed the software.
ECi Global	The current provider of the software.
Knowledgesync	The name of the software before it is whitelabelled by WK.
SQL Server	The type of database that both CCH Central and KPI Monitoring use to store their data.
EventPak	A template file filled with queries, events and reports
Connection	The link to the required database.

Event designer	The area of the tool used for designing queries and events.
Monitor	The area of the tool used to monitor the success of the events that are running.
Admin	The area of the tool used to set up the dependent services to allow events to run, as well as set up user accounts and roles.

Administration

Services	The accounts used for the different types of events. For examples, sending email accounts, sending SMS numbers, etc.
Users	Set up new users that will access KPI Monitoring (individually licenced).
Roles	Set up access rights to different areas of KPI Monitoring.

Monitor

Activity	Which event services are enabled.
Scheduler	Which events are scheduled to run next.
Application events	Current application events processing.
Email delivery	Current emails waiting to send.
SMS delivery	Current SMS notifications waiting to send.
File delivery	Files in the process of being generated and saved
Webcast delivery	Query results being uploaded to html pages
Report generation	Query results being loaded into either Crystal Report templates or SSRS Report locations.
Actions taken	Monitor the results of scripts.
Email response	Monitor emails sent to KPI monitoring.

Event Designer

Application events	The are where queries and events are designed.
Subscribers	A list of known recipients and their email addresses, SMS numbers, and file storage locations.
Job streams	A fixed sequence of events that only trigger once the previous event was successfully executed.
EventPak	The are where EventPaks can be built or installed.
Queries	Build queries to retrieve data from the connected database.
Events	What is to happen and when.
Charts	Graphical output of the results of a query.
Reports	Crystal Report or SSRS Report template.
Web API	Build links to cloud applications.
Basic scripts	Where Visual Basic script files are stored.
Schedule	How often an event should run.
Triggers	How will the event capture the required data.
Deliverables	How should the collected data be handled (email, SMS, WebAPI, report, script execution etc).
Subscribers – standard (AKA known subscribers)	Specific selection of recipients or file locations for deliverables.
Subscribers – advanced (AKA unknown or derived subscribers)	Which database field determines the recipients or file locations for deliverables.
Variables	Placeholders for information generated by queries or date calculations.

OneClick

One Click	One Click is a cloud based portal used to safely send documents between the Practice and their clients
Client Team	The employee(s) the contact can send messages and documents to using OC.
Message Centre	The sub tab within the client record used to access the messages and documents sent and received via OC.
[email protected]	The email address used to notify contacts they have a new message in their OC workspace.

Personal Tax

Personal Tax (PT) home page	Page set up to access the personal tax return for a client more quickly.
PT ribbon	List of tools/buttons you could use in the PT application.
Tax Returns tab	Tab to select from the client file to access the client’s tax year(s) or to create a new tax year (if the client has never had one before).
Status (of a Tax Return)	Can be: - created - rolled forward - info request sent to client - info received from client - data entry in progress - data entry complete - review report complete - tax return reviewed - sent to client - etc.
Roll forward	Works by copying previous years' tax data to the current tax year.
Tax quick links (aka hyperlinks)	Located above the Tax Calculation pane. These Tax quick links allow the user to access the client file details, the different statuses for the client, the type of return type and the tax year.
Tax return data	Located on the left of the screen. It has the Data Entry menu in alphabetic order. Menu options in grey mean that the data sections are empty. The ones in blue mean that there is data there.
Tax section toolbar	This toolbar appears when you are adding new data to the Personal Tax Return for a client. Tax toolbar options are: - Back - Save - Save and close - Save and next - Delete - Delete all - Copy - Copy all - Unlock.
Errors and Exceptions tab	A list of real-time errors and exceptions that have occurred during the creation of the tax return appear under Summary at the bottom of the main window.
Workflows tab	Allow the PT user to follow the client PT process with dates and tasks.
Status panel	Located at the bottom of each Data source section and has 3 tick boxes to select (if needed): - All complete - Reviewed - Estimated. There is also a 'Click here to add notes‘ icon to allow the user to add notes at the Tax Section level.
Workflow report	The Workflow Reporting wizard allows you create custom reports.
My tasks	Display tasks assigned to you.
Team tasks	Display tasks assigned to your colleagues.
Tax Return bundle	is a feature of CCH Personal Tax which enables you to set up a pre-defined set of documents including the tax return, together with an automated covering letter, which you can then present to your client for approval.

Practice Management

Practice Management	Within the CCH suite, anything involving timesheets, billing, WIP, debt or cash falls under the bracket of Practice Management.
Assignments	The chargeable services you provide to your clients. e.g. Accounts, Personal Tax, Corporation Tax etc. Assignments also list non chargeable work such as Administration, Leave, etc.
Jobs	The time period we complete Assignments in, e.g. 2025, 2025 Jan, 2025 Q1.
Fee note	Invoice or credit note
Request for Payment	A proforma invoice which is used to generate a VAT receipt once paid.
Assignment templates	Assignment templates define the chargeable assignments which can be added to a client.
Employee category	A timetable group assigned to an employee to define their working hours.
Homepages	Shortcuts that enable you to access and track PM information quickly, e.g. aged WIP per partner and manage timesheet and bill authorisation process.
Miscellaneous Charge	A charge entered on a bill that bypasses WIP and goes straight to debt, e.g. Fee Protection
Estimates to complete	AKA an interim bill. Adding a charge to the bill that will carry forward negative WIP.
Draft	A bill, timesheet, expenses or disbursements that is in an unposted state and can be edited or deleted.
Submit	A bill, timesheet, expense or disbursement which has been submitted awaiting authorisation.
Authorise	A bill, timesheet, expense or disbursement which has been authorised and is awaiting posting.
Post	A bill, timesheet, expense or disbursement which is posted and committed into WIP or debtors and can not be edited or deleted.
Master Paragraphs	Standardised wording to be used on the paragraphs of a bill.
Task Codes	Information provided on a timesheet detailing the task carried out on a particular assignment, e.g. review.
Employee security groups	Security Groups are added to each employee record to determine what permissions that employee has within the system.
Task Permissions	The individual security permissions set per security group which defines the user security access per security group.
Time Processing Period	A system maintenance option which defines your financial year and timesheet periods.
Wip Enquiry	An option to view billed and unbilled WIP recorded against a client.
Debtor Enquiry	An option to view outstanding and history of debtors against a client.
Period close down	A process managed central to close and lock periods once completed. Timesheets, bills, expenses, and disbursements can not be posted into closed period.

Support Portal Terminology

Support Portal Login and Registration	Covers 'Wolters Kluwer Account', How to Register, How to Login and information for Support Portal 'Admin' Users.
eLearning Courses and Services	Software Users: Discover our vast range of eLearning courses that covers our product suite for you to enrol on. Short video's (only a few minutes long) cover specific topics allowing you to complete them at a pace to suit you. Service customers: Read more about accessing Service Appointments.
Wolters Kluwer Academy	Accessed via the Support Portal, this is where you can access all of our eLearning for each of our products. Each course features detailed learning videos, quizzes and some webinar recordings. Your account manager will set up access for you. We encourage you to promote access to our learning portal during and after your implementations.
Userdocs	Articles and how to guides that cover all of our products. We recommend using the search bar to type in your query to find relevant articles.
Groups	Join groups relevant to you to sign up for email notifications, you can also interact with members of the community and ask questions.
Virtual Assistant	A brilliant Chatbot for rapid help, just start typing you question or area of interest in the search box and it will search the entire Support Portal for recommended answers. It can also raise a support case for you if needed.
Raising a support case	If you are unable to find an answer using the above methods or you are experiencing an issue while using our software you may wish to raise a support ticket. The more information you provide will help route your question to the relevant member of our team.
UserVoice	Give us feedback on our software and/or raise an enhancement request.
Product Updates and News	Stay Informed of key news and software updates.
Software Releases	Download our software releases.
Product Documentation	Help documentation and guides.

Technical terms

PC (Personal Computer)	A term broadly used to describe a computer. A PC could be a standalone host for our app or just a client side workstation.
Standalone	A single computer or server that hosts every element of our CCH software suite. This will also act as a client side workstation for the user.
Client side	The primary machine that a day to day user has on their desk and uses to perform their daily office tasks. We connect these to a server hosting CCH for users to access our product.
Workstation	Perform their daily office tasks. We connect these to a server hosting CCH for users to access our product.
Server	A dedicated machine designed to host all elements of our application. This machine takes all the strain allowing businesses to buy lower spec machines for users in order to be economical.Some larger businesses have multiple servers hosting single elements of our application suite such as a server for SQL, Services & APP.
SQL (Structure Query Language)	This is a programming language developed by Microsoft. It a standard language for creating and manipulating databases. All very complicated stuff that happens in the background when you input data onto CCH Central. It is a component that has to be installed alongside the application and takes up some resources so a system capable of running this will need to be considered. We have hardware specs on our website.
DB (Database)	A file with encoded data that holds all information you store when you use our CCH Central Software. The database is held within a SQL Server.
APP (Application)	An application is a program on a computer, like Microsoft Word. We often shorten Application to just APP. CCH Central is another example of an APP.
MSP (Managed Service Provider)	This is basically an external IT support company. They often refer to themselves as MSP’s and will support a number of different clients. Small businesses who cannot afford to have a full time dedicated IT department internally may pay a monthly fee to have an MSP deal with all their technical queries and IT infrastructure.
AV (Antivirus)	Technical people often refer to antivirus software as AV. Most customers generally will pay for a third party antivirus software to protect their computers. This can interfere with our CCH Software suite so we need to know what kind of AV is running so we can advise on changing some settings in order to our software suite to run.
OS (Operating System)	This is the base of every computer and is very important as older operating systems can be out of support and will need updated. Think about your mobile phone when it asks you to do a software update. That is an operating system updating itself.

Trust Accounts

Autoload	The Autoload routine enables different sets of Trial Balances to be automatically generated and sent to the CCH Trust Accounts Formatter based on defined criteria such as specific divisions or dates, subsets of the nominal codes using numeric masks, or even accessing the trial balance information from another client. These TBs can then be used in the final accounts in separate columns within one set of accounts, or in separate sets of pages within the single set of accounts.
Autopost	The Trust Accounts Security database allows entry, either manually or via a data feed, of capital and/or income details for a security. This data is known as the Security History. The Autopost routine uses this history information to generate transaction entries for a selected client and fund(s). You also specify the Securities to be included in the Autopost routine and the period covered.
Client Chart	When a new client is set up, a Client Chart of accounts is created from the Master Chart applicable to the Client Class selected. This can be customised as required, but it is not possible to add a new account to a client's chart of accounts unless it already exists in the master chart. This enforces a high degree of standardisation across all the clients in a class.
Client Class	A defined category of Clients, e.g. Pension Funds, Estates, Trusts, Charities etc.
Client List	The client list is usually shown when first opening CCH Trust Accounts and allows the client to be worked on to be selected. Highlighting a client in the list also enables actions for that client to be carried out using the Activity Bar or Menu Bar, without double clicking or using 'Goto' to show the Client Menu.
Client Menu	Double clicking or selecting the 'Goto' button for a highlighted client in the Client list will show the Client Menu. The menu is divided into two sections if the Nominal Ledger and Investment ledger options have been selected on client creation, or just the selected ledger if only one has been chosen.
Common/Shared data	This menu section allows the maintenance of master tables within Trust Accounts, e.g. Client Classes, Client categories, Movement Codes, Securities, Standard descriptions etc.
Divisions	A method of analysing balances on a nominal account, e.g. beneficiaries, funds etc. Autoload can be then used to extract Trial Balances by division for use in the CCH Trust Accounts Formatter. Divisions can be linked to Funds so that Investment transactions are automatically reflected in the appropriate division within the Nominal Ledger.
Funds	Investments in a client’s investment ledger are allocated into one or more funds. The Investment Ledger Fund can also be linked to a Nominal Ledger Division so that Investment Ledger transactions are automatically analysed to the correct combination of nominal account and division.
Global Operations	These are menu options which can apply to multiple clients, e.g. Autopost, Cross client data entry, and Transaction Import.
Help – F1	Within a Trust Accounts window clicking Help or F1 enables access to context sensitive Help information. From the Menu Bar it is possible to search for help on a particular topic.
Investment Ledger	The Investment Ledger allows a portfolio of investments to be created for the client, and movements to be entered.
Ledgers	The ledger type is chosen when a client is set up. A Nominal Ledger with no Investment Ledger allows the final accounts to be produced without keeping track of the detail of the investment portfolio. A Nominal Ledger with the Investment Ledger enables both the Trial Balance and the Investment portfolio to be maintained. An Investment Ledger on its own would, for example, apply to a high net worth individual who requires the portfolio to be logged in detail but does not require a set of final accounts
Master Chart	A Master Chart of accounts is defined for each Client Class.
Movement Codes	Every investment ledger entry includes a Movement Code which describes the type of the entry, e.g. BNI for Bonus, DIV for Dividend etc. These Movement Codes also determine the CGT and Accounting Treatment of the entries via a CGT Rule Code and an Accounting Rule.
Multi-currency	This is a separately licenced option and allows postings to be made, and Trial Balances to be generated in different currencies. Any currency can be posted to any nominal account, but an account can be restricted to a single currency. Intercurrency account postings are automatically generated where applicable in the Nominal or Investment Ledger. When an investment is sold the profit is automatically split between the profit on disposal (due to share price movements) and the profit on exchange (due to exchange rate fluctuations) and this can be displayed on the Investment schedule.
Nominal Ledger	The Nominal Ledger enables a trial balance to be maintained and accounts to be prepared using the CCH Trust Accounts Formatter.
Sub-accounts	Any nominal account can have sub-accounts added to it. These can be added directly to a client’s chart of accounts. Unlike main accounts they do not need to exist in the Master Chart. If a main account already has transactions, it is still possible to add sub-accounts to it. As soon as the first sub-account is added all the transactions are transferred from the main account to the sub-account. Similarly, any other references to the main account are changed to the first sub-account.
System Management	This menu section allows access to various system management functions including layout and formatting, setting up and maintaining users, and Database Parameters.
Trust Accounts Activity bar	The Trust Accounts Activity bar is located on the left-hand side of the screen. The Activity bar is designed to expand and collapse in a cascading manner for each activity group.
Trust Accounts Menu bar	The Trust Accounts Menu bar is located at the top of the screen.
Trust Accounts Toolbar	The Trust Accounts Toolbar is located directly below the Menu bar.

Twinfield

Reminding	Within the Sales Ledger module you have the functionality to run statements and reminder letters for overdue invoices.
Articles	Product/service item lines which can be preset with the nominal code net, VAT and gross amount.
Pay & Collect Word templates	Functionality to collect Direct Debits from your customer and run supplier/suggested payment run. Microsoft Word templates can be customised for the sending of remittance advice.
Bank accounts	Setup of bank accounts which can be linked to a Bacs type for Pay & Collection runs . Bank receipts and cheque payments can be associated to the relevant bank accounts.
Allocation rules	Bank statement rules can be saved against, nominal codes, customer and suppliers. Rules can be set when processing supplier/customer transactions via the data entry screen.
Online filling	Setup of MTD gateway for filing VAT returns/group returns. Rights/permissions can be set to control which users can file a return.
Fixed assets	Create and manage asset classes, asset types, and group, deprecation of assets by period(s)/year.
Financial professionals	This area contains the advance bookkeeping functionality such as Year end, Dimensions, Matching etc.
Reporting	Twinfield has over 52 reports across all modules.

Workflow

Workflow	Workflow is a task tracking and automation tool built into CCH Central.
Workflow homepage	A combined action and reporting homepage control which reflects the status of running workflows.
Workflow panel	A panel which displays the relevant workflow within a CCH module. Most often used in Personal Tax, but also shows in Corporation Tax, jobs, and (rarely) Accounts Production.
Workflow status	Every workflow has a status: active, completed, cancelled, terminated. This is visible as a filter in the workflow homepage control.
Workflow catalogue	A set of 12 workflow designs built into CCH Central which can be used “out of the box”. There are explanatory web pages for each of these in UserDocs. Identifiable as the names of these workflows all start with “_CCH”.
Workflow tasks	A task step from a workflow. This can be signed off, or re-assigned to another user.
Use icons/ Show due dates/ Show employee	Different view options in the workflow homepage control.

Other useful areas

Welcome Pack – Resources for all new purchases from Wolters Kluwer. You'll find information about registering for our support portal and getting in touch with professional services, to billing and the renewals process. Start your Customer Journey.
Professional Services – Information about our supporting materials for our training and consultancy, data and technical services.
Hardware Specification - System Requirement specifications and recommended requirements for both Standalone and Multi-user are detailed here
Customer Onboarding Glossary - Terminology explained that is used by Wolters Kluwer (Professional Services).

Customer Onboarding Glossary

SOFTWARE

Other useful areas