startLicence FAQs
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Licence FAQs

Onboarding
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Licensing

    Licences

    PIN Licences/Queries

    New PINs can be downloaded from CCH Central. If you are experiencing any difficulties doing this, please email   [email protected]  and you will receive a new PIN by reply.

    Price Increase

    Any renewal generated after the month of April is subject to a price increase on what was charged the previous year. If you have any specific questions relating to previous years increases, please raise a case in the Support Portal.

    How do I increase the number of my Licences

    You can increase your licences by placing a new order with your Wolters Kluwer Account Manager at any time.

    How do I reduce my licences?

    You can reduce your licences by informing us at least 90 days prior to the anniversary date (the day after the end date displayed on your invoice) of how many licences you require. We will then quote you the price before confirming the reduction with you. Any reduction would take effect from the anniversary date.

    Where can I see the 'Customer Services' Terms and Conditions?

    You'll find the Customer Services Terms and Conditions here.

    Our terms and conditions, for both Cloud products and On-Premise software, can be viewed at:

    https://www.wolterskluwer.com/en-gb/solutions/software-tax-accounting/terms-conditions

    Related documents

    Release Schedule 2026
    The document provides information about joining groups for updates on Wolters Kluwer software releases, particularly in the Tax and Accounting sector. It details scheduled releases for various software, including CCH Central, CCH OneClick, and CCH iFirm, along with specific dates and software functionalities. Key upcoming versions include CCH Central 2026.3 and several CCH iFirm releases throughout Q3/Q4 of 2026, focusing on enhancements and bug fixes across their suite of services. Users are encouraged to provide feedback through the relevant groups.
    Northern User Group (NUG) Officers
    The document outlines the key positions within the Northern User Group, including roles such as Chair Person, Secretary, and various sub-group chairs (CCH Accounting, CCH Trust Accounts, and CCH Central). It provides contact information for the Group Chairman, Stephen Leonard, including his email and phone number for inquiries.
    How to Join the Northern User Group (NUG)
    The CCH Northern User Group offers a 2025 subscription for £445, allowing unlimited delegate attendance at meetings. Founded in 1985, the group has undergone several name changes but remains independent of CCH. It now consists of various product sub-groups related to tax, accounting, and practice management. Members find the membership benefits exceed costs compared to traditional seminars. Potential members are encouraged to contact the Group Chairman for inquiries or to apply. Members can also engage in discussions and updates through a Support Portal group.
    Scottish User Group (SCUG) Meetings
    The Scottish User Group (ScUG) fosters collaboration among Wolters Kluwer customers, providing a platform for firms to share knowledge and best practices. Established in 2001, it currently includes about 50 members from 26 firms across Scotland. Meetings, held biannually, feature product updates from Wolters Kluwer and discussions on pertinent topics like tax legislation and operational efficiency. Members are encouraged to participate actively and suggest agenda topics. The next meeting is scheduled for March 19, 2026, at the Apex Dunblane Hydro Hotel. Interested individuals can contact Anne Melville for membership details.
    How to Join the Scottish User Group (SCUG)
    The Scottish User Group (SUG) offers Wolters Kluwer customers a platform for networking, learning, and influence. Members gain direct access to experts, share best practices, engage in topical discussions, and can customize their participation. The group fosters a supportive peer network focused on practical applications rather than sales. New members are welcome, and interested firms can contact the Secretary, Anne Melville, for more information. Additionally, members can join the SUG group on the Support Portal for updates and interactions within the community.