How To
Troubleshooting Backup and Restore
CCH Central
This section provides guidance on how to troubleshoot issues that you may encounter within the Backup and Restore Utility.
Clear Event Log
If you encounter an issue stopping and starting the CCH Backup Restore service in the Control Panel > Administrative Tools > Services window, follow the steps below to clear the Events log. We recommend that you contact CCH Customer Care & Support before following the steps to clear the Events log.
- Click Start > Control Panel > Administrative Tools > Event Viewer:
- Right-click on the Application option, and choose the Clear all Events (Clear Log) option. This will clear the events log and you will be able to start the CCH Backup & Restore Utility in the Services window. If the problem persists, change the settings in the Event Viewer to automatically clear.
- Right-click on the Application option in the Event Viewer and choose the Properties option:
- Select the Overwrite events as needed option and click Apply. This will result in the oldest items in the log being replaced when the maximum log size is reached.
Shortcut Creation
If the icon has not been created on the desktop, you will need to manually create this.
1. Browse to the following location and to the 'MsdeUtil.exe' file; C:\Program Files (x86)\CCH ProSystem\SQL Backup and Restore.
2. Right-click the file and select Send to > Desktop (create shortcut).
Related documents
CCH Central Suite Update Guide (Latest Offline Version)
The document outlines the process for using the Central Suite Installer Offline (CSI Offline) for customers with specific IT requirements that prevent internet updates. It provides detailed instructions for installing updates to the Central Suite, including necessary prerequisites, folder structure, and the installation steps. Key points include ensuring Microsoft SQL Server is supported, confirming .NET Framework requirements, and the importance of backups before starting the update. The document also highlights the need for administrator rights, handling database upgrades, and checking for office plugin updates, particularly for users of CCH Document Management.
CCH Central Suite 2026.3 Update Guide
This guide explains how to update an existing install of the CCH Central Suite to the latest version 2026.3 (including Service Packs and Hotfixes) using the Central Suite Installer (CSI).
CCH Central 2026.3 Release Notes
CCH Central 2026.3 Release Notes
Central Suite Installer (CSI) instructions
The document announces the update of the Central Suite Installer (CSI) for the CCH Central Suite, now compatible with the latest releases and service packs and hotfixes of various CCH applications. Key points include prerequisites for installation, compatibility information, and the necessity for proper backup before proceeding with the update. It highlights specific requirements for Microsoft components, and it warns users of CCH Accounts Production regarding regional settings for date format. Support options are mentioned for users seeking assistance during the update process. Release notes are accessible for detailed information on the updates.
CCH Central 2026.210 Service Pack
CCH Central 2026.210 Service Pack