startUsing a recovery code when you cannot access multi-factor authentication (MFA)
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Using a recovery code when you cannot access multi-factor authentication (MFA)

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Wolters Kluwer Account

    Using a recovery code when you cannot access multi-factor authentication (MFA)

    If you’re unable to receive your MFA code (Authenticator app, SMS, or email), you can sign in using a one-time recovery code and then reset your MFA option(s).

    Recovery code's can be downloaded when you first sign up Wolters Kluwer Accounts as ‘recovery-codes.txt’ file. If you did not download it, please contact your colleague and log a support case with your email address. Our support team can provide a recovery code for you.

    How to use a Recovery Code

    1. When logging in to Wolters Kluwer Account applications, after entering your email address and password, click the highlighted 'Click here to use a recovery code' link. 
    Recovery_Code_1.png

     

    1. Input a recovery code into the Account Verification screen and click Continue.
    Recovery_Code_2.png

     

    How to reset your MFA option(s)

    Once you logged in Wolters Kluwer Account applications after inputting a recovery code, you can reset your MFA option(s) by following each application guides;

    CCH OneClick

    Please follow the guide below;

    https://help.wolterskluwer.co.uk/Customers/s/article/Wolters-Kluwer-Account-MFA-method-reset

    Support Portal and Wolters Kluwer Academy (not CCH iFirm user)

    1. To change or reset your MFA option(s) while already logged in to an application, visit Wolters Kluwer Account self-service page
    2. Your Wolters Kluwer Account profile page will be displayed
    3. Click on the 'Shield' security icon on the left, and your Wolters Kluwer Account security page will be displayed
    Recovery_Code_3.png
    1. Scroll down to the Multi-Factor Authentication section
    2. To configure or update one of the three MFA options, click the pencil icon to the right of the relevant method. You may be prompted to enter an MFA code in order to make any changes. 
       
    Recovery_Code_4.png

    CCH iFirm

    1. To change or reset your MFA option(s) while already logged in to an application, click your icon on top right corner and click ‘My Profile’
    Recovery_Code_5.png
    1. Your Wolters Kluwer Account profile page will be displayed:
    2. To conigure or update one of the three available MFA options, click the pencil icon to the right of the relevant method. You may be prompted to enter an MFA code in order to make any changes. 
    Recovery_Code_6.png

     

     

    Related documents

    Release Schedule 2026
    The document provides information about joining groups for updates on Wolters Kluwer software releases, particularly in the Tax and Accounting sector. It details scheduled releases for various software, including CCH Central, CCH OneClick, and CCH iFirm, along with specific dates and software functionalities. Key upcoming versions include CCH Central 2026.3 and several CCH iFirm releases throughout Q3/Q4 of 2026, focusing on enhancements and bug fixes across their suite of services. Users are encouraged to provide feedback through the relevant groups.
    Northern User Group (NUG) Officers
    The document outlines the key positions within the Northern User Group, including roles such as Chair Person, Secretary, and various sub-group chairs (CCH Accounting, CCH Trust Accounts, and CCH Central). It provides contact information for the Group Chairman, Stephen Leonard, including his email and phone number for inquiries.
    How to Join the Northern User Group (NUG)
    The CCH Northern User Group offers a 2025 subscription for £445, allowing unlimited delegate attendance at meetings. Founded in 1985, the group has undergone several name changes but remains independent of CCH. It now consists of various product sub-groups related to tax, accounting, and practice management. Members find the membership benefits exceed costs compared to traditional seminars. Potential members are encouraged to contact the Group Chairman for inquiries or to apply. Members can also engage in discussions and updates through a Support Portal group.
    Scottish User Group (SCUG) Meetings
    The Scottish User Group (ScUG) fosters collaboration among Wolters Kluwer customers, providing a platform for firms to share knowledge and best practices. Established in 2001, it currently includes about 50 members from 26 firms across Scotland. Meetings, held biannually, feature product updates from Wolters Kluwer and discussions on pertinent topics like tax legislation and operational efficiency. Members are encouraged to participate actively and suggest agenda topics. The next meeting is scheduled for March 19, 2026, at the Apex Dunblane Hydro Hotel. Interested individuals can contact Anne Melville for membership details.
    How to Join the Scottish User Group (SCUG)
    The Scottish User Group (SUG) offers Wolters Kluwer customers a platform for networking, learning, and influence. Members gain direct access to experts, share best practices, engage in topical discussions, and can customize their participation. The group fosters a supportive peer network focused on practical applications rather than sales. New members are welcome, and interested firms can contact the Secretary, Anne Melville, for more information. Additionally, members can join the SUG group on the Support Portal for updates and interactions within the community.