CCH KPI Monitoring
CCH KPI Monitoring: Email Response System (ERS)
The Email Response System (ERS) facilitates KPI Monitoring by automating the management of incoming emails, allowing for various actions based on specific criteria, such as re-routing messages, auto-responses, and database updates. ERS is designed to monitor emails from multiple sources, including web forms, and integrates with a supported set of email systems. Key features include message parsing, attachment handling, and the ability to create alerts and perform actions linked to customer records. The document outlines the configuration steps for connecting ERS to a SQL Server database and defines various functionalities and querying capabilities of the system.