Training and Consultancy
Hypercare
The document outlines the Hypercare phase following the installation of a new server environment and CCH software. It highlights successful planning, strategy development for data management, and testing prior to the go-live phase. During Hypercare, an installation consultant will assist the end-user team with queries and issues, ensuring a smooth transition. Post-Hypercare, ongoing support from the Customer Support team is available, excluding server or installation-related issues. The support team focuses on software-related inquiries and will assess each case individually for appropriate assistance.