startCCH KPI Monitoring Upgrade v10.6.4
How To

CCH KPI Monitoring Upgrade v10.6.4

CCH KPI Monitoring
Last update: Reading time 2 minutes
Update GuideNon CCH Central Suite

    Upgrade process for KPI Monitoring

    Introduction 

    This guide explains how to update an existing install of the KPI Monitoring V10.x to latest release version. 
    Full administration rights are required to successfully complete the update.
    The instructions are  aimed at IT professionals and clear awareness of site architecture and configuration is required to complete the process. 

    Preparation

    KPI Monitoring latest release version is 10.6.4.  Verify the version that you are currently operating before proceeding

    Log  into the Admin portal and check  the welcome page.

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    Confirm the version that you currently have installed.

    Note: For versions lower than V10.4.0  please contact us (as the upgrade process requires further assistance.)  

    Versions V10.1.0 or higher can be upgraded with following process.

    Update Process

    1. If using SQL Management Studio, ensure that you an have up-to-date backup of KS_Epak, KS_Object, KS_Inbox databases.
    2. If available, power down the server hosting the KPI Monitoring Portal website and execute snapshot /backup of the server.
    3. Click here Download the latest release installer and then Unzip the file 
    4. Locate the setup.exe and launch the application on the server hosting the KPI Monitoring Portal
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    The installer is password protected. The password can be obtained from our support team please create a case ( login required)

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    The installer will detect any previous version of KPI Monitoring residing on the server and alert you to perform an upgrade to be carried out.

    Click Yes to confirm and continue.

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    Allow the installer to decompress and then click Next when prompted.

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    The Installer will then carry out the installation update to KPI Monitoring

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    Once completed it will prompt you with a reminder that browser cache on your active profile needs to be refreshed prior to reloading the application.
    Click OK.

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    Then when prompted, click Finish to end the update process

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    Launch the browser of your choice: Google Chrome or Microsoft Edge are advised. 

    Clear your browser cache as instructed in pop-up above

    Log into portal direct via favorite or using the desktop icon

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    Verify that the Version number has been incremented accordingly, below is an example 

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    This completes the update of KPI Monitoring

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