startHomepage Reporting
How To

Homepage Reporting

CCH Workflow
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Report Generation

    The following are some standard errors that practices may encounter when using CCH Workflow. CCH recommends that the system administrator monitors errors by adding all the following homepage controls to their homepage view.

    Workflow Service Trace

    The workflow service trace allows the administrator to view events that have occurred during the running of workflows.

    Workflow Monitor

    The workflow monitor displays the workflow service status of running workflows, e.g. when the workflow status is performing an action, the action is displayed within the status column.  Generally the status is idle, unless the workflow is in use.

    Workflow unhandled messages

    The Workflow unhandled messages homepage captures detailed error reporting and workflows that have been aborted.

    Workflow Errors

    If the workflow is terminated an entry is created on the Workflow Errors homepage control identifying the point of failure.

    Workflow_Errors.PNG

    When the workflow is terminated, the error needs to be rectified and the workflow recreated against the appropriate client.

    Note: Previously completed tasks need to be manually advanced. It is not currently possible to manually override the dates.

    Service Broker Errors

    If the workflow service is not running at the point of attaching a workflow the following message appears:

    Service_Broker.PNG

    The CCH Workflow WCF Service needs to be started.​

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