startHow do I search all content for answers?
How To

How do I search all content for answers?

Onboarding
Last update: Reading time 2 minutes
Search For AnswersSupport Portal

    There is no quicker way to locate the answers you need than searching our extensive online content.  Here are the ways you can search:  

    The Search bar

    Visit the Support Portal and type your question into the search bar on the homepage.  Ask your question as if you were speaking with a support agent, using specific terminology.  If you can't see any articles that may answer your question, try refining your search a little. 

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    You can use the Quickview icon at the top right of a link to see if the article will answer your question.  If you are unable to locate a suitable article, try filtering your search by product category or article type from the left menu.

    Example search:

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    Our Virtual Assistant

    Login to the Support Portal and click on the Virtual Assistant icon (bottom right of your screen).  The Virtual Assistant will guide you through searching for answers without needing to log a support case. The more refined the information you provide, the more relevant the search results will be.  

    If you are unable to locate your answer by using the Virtual Assistant search, you can continue your journey by creating a case and selecting support from one of our agents.

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    Ask the Community

    Login to the Support Portal and you will see the Ask the Community tab in the top menu.  

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    Use the filters tab to sort by Recent activity, Product or Answer status.

    Related documents

    Release Schedule 2026
    The document provides information about joining groups for updates on Wolters Kluwer software releases, particularly in the Tax and Accounting sector. It details scheduled releases for various software, including CCH Central, CCH OneClick, and CCH iFirm, along with specific dates and software functionalities. Key upcoming versions include CCH Central 2026.3 and several CCH iFirm releases throughout Q3/Q4 of 2026, focusing on enhancements and bug fixes across their suite of services. Users are encouraged to provide feedback through the relevant groups.
    Northern User Group (NUG) Officers
    The document outlines the key positions within the Northern User Group, including roles such as Chair Person, Secretary, and various sub-group chairs (CCH Accounting, CCH Trust Accounts, and CCH Central). It provides contact information for the Group Chairman, Stephen Leonard, including his email and phone number for inquiries.
    How to Join the Northern User Group (NUG)
    The CCH Northern User Group offers a 2025 subscription for £445, allowing unlimited delegate attendance at meetings. Founded in 1985, the group has undergone several name changes but remains independent of CCH. It now consists of various product sub-groups related to tax, accounting, and practice management. Members find the membership benefits exceed costs compared to traditional seminars. Potential members are encouraged to contact the Group Chairman for inquiries or to apply. Members can also engage in discussions and updates through a Support Portal group.
    Scottish User Group (SCUG) Meetings
    The Scottish User Group (ScUG) fosters collaboration among Wolters Kluwer customers, providing a platform for firms to share knowledge and best practices. Established in 2001, it currently includes about 50 members from 26 firms across Scotland. Meetings, held biannually, feature product updates from Wolters Kluwer and discussions on pertinent topics like tax legislation and operational efficiency. Members are encouraged to participate actively and suggest agenda topics. The next meeting is scheduled for March 19, 2026, at the Apex Dunblane Hydro Hotel. Interested individuals can contact Anne Melville for membership details.
    How to Join the Scottish User Group (SCUG)
    The Scottish User Group (SUG) offers Wolters Kluwer customers a platform for networking, learning, and influence. Members gain direct access to experts, share best practices, engage in topical discussions, and can customize their participation. The group fosters a supportive peer network focused on practical applications rather than sales. New members are welcome, and interested firms can contact the Secretary, Anne Melville, for more information. Additionally, members can join the SUG group on the Support Portal for updates and interactions within the community.