Topic results Support Portal

Onboarding
How do I search all content for answers?
This document provides guidance on how to effectively search for answers within the extensive online content of the Support Portal. It highlights three main search methods: using the search bar with precise terminology, utilizing the Virtual Assistant for quicker responses, and engaging with the community through the 'Ask the Community' feature. Each method is aimed at helping users find relevant information efficiently, with tips to refine searches and leverage available tools for optimal results.
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Onboarding
Register for our Support Portal
The document outlines the benefits of joining the Wolters Kluwer Support Portal, which includes access to the latest news, connection with other customers, and product updates. Users can search the Knowledgebase, create and track support cases, and manage user access through designated admin users. It also provides links for additional support on registration and group participation, including guidance for external IT providers.
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CCH Central
Accessing the Support Portal through CCH Central
This document provides instructions for accessing the Support Portal by clicking on the "SUPPORT" tab and selecting the "Support Portal" option within the Support Group. It includes images to guide users in launching the portal. Additionally, it offers a recommendation to click on the "Using the Support Portal" tile for further details on getting started and utilizing the portal's features.
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Onboarding
About Wolters Kluwer Academy
Wolters Kluwer Academy offers an extensive e-learning platform featuring courses tailored for both new and experienced users of CCH software. The courses, organized into four product classifications, provide interactive learning experiences with assessments to evaluate understanding. Users can create personalized learning plans, track progress, and participate in certification challenges, earning badges to share on LinkedIn. The flexible course durations accommodate busy schedules, allowing completion across multiple sessions while maintaining engagement through a user-friendly dashboard for monitoring performance and statistics.
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