startCCH Audit Automation (SQL) - Known Issues
Known Issue

CCH Audit Automation (SQL) - Known Issues

CCH Audit Automation
Last update: Reading time 6 minutes
Known Issues

    CCH Audit Automation (SQL) - Known Issues

    Last update: 07 May 2025

    Date Raised ITS Description Workaround (if applicable) Scheduled
    /Resolved
    June 25 68308 Pooltests being deleted from Identified risks after planning has been signed off Currently the workaround is to add the pooltests until this is fixed Fixed in 2025.3
    June 25 68305 In 2025.1 SP1 the back up and restore routine is deleting 'Key Accounting Estimates', default 'Identified risks' and 'User created areas' The workaround is to add the missing 'Key Accounting Estimates' and default 'Identified risks' again. As for 'User created areas' recreate the folders and reassign the documents which are still within the General documents folder in User Documents. Fixed in 2025.3

    April 25

    		 68261 With the latest 2025.1 a registry key is not getting created for new users. This results in the software splash screen launching but the software does not load. 

    Add the registry key to resolve the issue. The key is located under the following path:

    Computer\HKEY_CURRENT_USER\Software\ProAudit.Sql

    clipboard_e09504dc24f2f1c97bf4021c3e3bb5df7.png

    		 Fixed in 2025.200
    Nov 2024 68170 Sites who have upgraded to 2024.3 have reported that they get error 'Audit Automation AddIn' has fired an exception.

    There is no fix for the moment, if Audit Automation or Excel become unworkable the recommendation is to disable the Add In.

    https://help.wolterskluwer.co.uk/Cus...d-an-exception

    		 TBC
    May 2023 66656 Upgraded to 2023.100 the client list appears as normal and then resizes the window and zooms out the text. Once the windows is set to full size again the font size is really small ie it remains zoomed out, even when in the client
         		 Recommendation is to set the display to 100% and the display resolution to 1680 x 1050.

    If this does not work may be take a look at the KB article below to see if it helps at all.

    https://help.wolterskluwer.co.uk/Cus...he-information
         		 TBC
    Feb 2023 66553 In this scenario;
    The user has balanced forward a client, then  documents (any doc type like Word, Excel or PDF) cannot be accessed on the current year with the error;

    Access violation at address 11EF4390. Read of address 00000000.

    Previous year documents are accessible

         		 The work around is to delete the current period and roll forward again Fixed in 2025.3 SP1
    Feb 2023 66543 Cannot sign off planning as getting error "No procedures planned for Risk X: [name of risk ] Control Risk, but control risk is set to N/A There is a workaround to fix the issue.
    • The user with the MNGR account must logon to AA
    • Change the System Options settings.
    • Untick the Assess risk level on identified risks.
    • The user can sign off all the clients in the new MP which had the issue.

    Note: The user need to revert the tick box, once the plannings have been signed off.

    		 TBC
    Sep 2022

    Traveling from audit will result in the following error:

    clipboard_e1ef1177a90cf0480ef85a34798df553c.png

    The plugin required to load the client data for traveling is being loaded at the point that traveling is started. It is taking several minutes to load the plugin before traveling can place. After trying to travel for the first time waiting for the plugin to load and then trying to re-travel will resolve the issue.

    Alternatively traveling the client from central instead. Once traveled you will be able to access the client data via logging into audit in the normal way.

    		 Fixed in 2025.1
    Sep 2022 Logging into offline mode In some scenarios the local database data path may not be set up by the software automatically. If this is the case the user will be asked to provide the database connection details the first time they try to log into the local database. Select the Server name from the drop-down list, select windows authentication and then the CCH_Offline database from the available database name drop down list.
    clipboard_eccf9712684429ef5ed08b690e8ca1947.png
    Sep 2022 Unable to start document management service If both CCH Central and CCH Audit Automation are opened when either of them are already running or if either is opened twice the user will be presented with the following error message.
    clipboard_e4467d58163af0aa153ca2774adf5362d.png
    The message can be ignored as the local document manager service is already running.
    Sep 2022 Travelling Limitations – Corporation Tax Data In some scenarios the local database data path may not be set up by the software automatically. If this is the case the user will be asked to provide the database connection details the first time they try to log into the local database. Select the Server name from the drop-down list, select windows authentication and then the CCH_Offline database from the available database name drop down list.
    Sep 2022 Network at client log in When using the network at client log in the target machine's firewall must allow inbound connections for the machine to be visible on the list of available connections.
    Sep 2022 Deleting a client from CCH Central When using the delete client option from CCH Central the documents attached to the audit periods are left as orphaned entries in the document database. When removing a client from central the audit periods should be removed first from audit as this will correctly delete the audit documents.
    Sep 2022 Error when opening MS Word documents Some users have reported the following error message appearing when opening MS Word documents.
    clipboard_ed13550743dc7dc5d7a544c4966a4d5a7.png
    The issue is caused by the trust settings in MS word and can be fixed as follows:
    • Open Word and browse to the Trust Canter tab from the options menu and open the Trust Centre Settings.
      clipboard_ed0f185446fe55cd4705ddd348efe8e19.png
    • Open the Trusted locations tab and click Add new location.
      clipboard_eba5dfcb4d69ce0178b0ba6d3b7d5e3fe.png
    • Add the location of where the documents are downloaded to and check the option for Subfolders of this location are also trusted and select Ok
      clipboard_ef81531d7b3b72e82318ae3a4fc40e54d.png
    When importing a TB from CCH Accounts Production to CCH Audit Automation (SQL) by 'Update from CCH Accounts' option at Data Entry tab - only the current TB is available and the previous year TB is not imported. If you can find only current year TB and you cannot find prior year TB, then please export the TB file as a .csv file and import it into CCH Audit Automation (SQL). 2025.1
    Why is there a ? sign instead of the £ sign in my lead schedule? To fix this please load the client and go to File > Control > Control Data > TB Control tab > change the sign in Reporting Currency > OK

    Note: There is no fix at master pack level, each client which displays the wrong sign will need to be updated accordingly.

    Useful Information! Join the CCH Audit Automation 'Group' on our Support Portal for automatic 'Posts' relating to CCH Audit Automation (SQL).

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