Topic results Known Issues

CCH Central
CCH Central - Known Issues
The document outlines known issues related to CCH Central, detailing problems identified as of September 30, 2025. It includes a table listing specific issues, their dates, and identifying codes, along with descriptions, workarounds (if applicable), and status regarding resolution. Issues range from database errors and login problems to functionality limitations within reports and user interfaces. All issues are marked with a status of "TBD" for resolution, indicating they are still pending fixes. Users are encouraged to join a community group for updates on these issues.
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CCH Personal Tax
CCH Personal Tax - Known Issues
The document outlines known issues with the CCH Personal Tax software as of April 2025, detailing specific problems, their descriptions, applicable workarounds, and scheduled resolution timelines. Key issues include erroneous Class 2 NIC warnings, issues with SA900 Q20 tick marks for 2025, incorrect rounding for income tax calculations, mapping errors in form R185T, and duplicate submissions upon follow-up. Users are encouraged to join the CCH Personal Tax Group for updates and support.
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CCH Accounts Production
CCH Accounts Production - Known Issues
The document provides a summary of raised issues, workarounds, and resolutions related to CCH Accounts Production software as of April 2023. Key issues include incorrect warnings for FRS-102-DPL taxonomy, stored procedure errors after upgrades, and problems with file formatting in PDFs or Word documents. Workarounds and solutions are suggested for each issue, such as running specific scripts or contacting support. Users are encouraged to join the CCH Accounts Production Group for updates on these matters.
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CCH Document Management
CCH Document Management - Known Issues
This document outlines known issues related to CCH Document Management as of September 30, 2025. It details various technical problems encountered, including incorrect email filings, lengthy assignment names not appearing, and difficulties with document uploads due to user login issues. For each issue, a date raised and an ITS reference number is provided, along with a description of the problem and a section for potential workarounds, most of which are currently labeled as "TBD." Users are encouraged to join the CCH Document Management 'Group' in the Customer Community for updates.
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CCH Scan
CCH Scan - Known Issues
This document outlines known issues related to CCH Scan as of October 14, 2025. It includes a table detailing a specific issue raised on October 2, 2025, concerning the generation of trace files in Console or DevMode, with its ITS number and an indication that a workaround is to be announced. Additionally, it encourages users to join the CCH Scan Group on the Support Portal for automatic updates.
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CCH Central
CCH Reporting - Known Issues
The document outlines known issues related to CCH Reporting, with updates as of February 20, 2025. It lists several problems such as default currency values not being recognized in multi-currency sites, group headings failing to display in reports, issues with calculated columns, filtering errors, and PDF export failures related to the 'Barlow' font. Each issue is accompanied by its date raised, identification tracking system (ITS) number, and a note indicating that workarounds are to be confirmed (TBC). It also encourages joining the CCH Central Support Portal for further updates.
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CCH Equity
CCH Equity - Known Issues
The document outlines known issues related to CCH Equity, including specific problems and their descriptions, most of which were raised between 2014 and 2016. Issues include processing errors with acquisition stocks, client processor crashes during report generation, and discrepancies in transaction reporting and indexation. Several issues have suggested workarounds, while others indicate an "information only" status. Users are encouraged to join the CCH Tax Group for updates. The last update was recorded on August 9, 2017.
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CCH OneClick
CCH OneClick - Known Issues
The document outlines known issues with the CCH OneClick platform as of July 11, 2023. It presents several problems, including inaccessible hyperlinks, unlisted new documents in the folder, non-activated contacts appearing unticked in drafts, and filename truncation issues. Each issue includes a description, potential workarounds, and a status label indicating that resolutions are to be confirmed (TBC). Additionally, users are encouraged to join the CCH OneClick support group for updates.
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CCH CRM
CCH CRM - Known Issues
The document outlines known issues with CCH CRM as of October 27, 2025, including problems such as a greyed-out 'Sign in' button, persistent credential prompts, and inability to export data to Excel. Workarounds are provided for some issues, such as clicking into the user ID field to enable the Sign-In button and using a browser for data exports. It also encourages joining the CCH Central 'Group' on the Support Portal for updates on these issues.
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CCH IFirm Organisation Management
CCH iFirm - Known Issues
This document outlines the guidelines, policies, and terms of use for content provided by Wolters Kluwer UK Ltd (WKUK) on their help site. It emphasizes the importance of respectful communication, prohibits expressions of software piracy and competitor discussions, and warns against unsolicited advertising. Users are encouraged to review the privacy and cookie policies, copyright information, and terms regularly as they may be updated. By signing in or creating an account, users agree to these terms. It also includes forms for signing in and password reset.
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CCH Company Secretarial
CCH Company Secretarial - Known Issues
The document outlines known issues related to CCH Company Secretarial as of September 14, 2022. It includes two main issues: a sync change email problem linked to Portal User Records, and a blank screen issue occurring during report printing/exporting due to browser incompatibilities. The suggested workaround for the latter is to use the direct URL to access the system. Additionally, it provides information on joining a customer community group for updates on CCH Company Secretarial.
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CCH Practice Management
CCH Practice Management - Known Issues
The document outlines known issues with CCH Practice Management software as of September 30, 2025. It includes a table detailing each issue's date raised, ITS number, description, and any available workarounds, although most workarounds are marked as TBD (To Be Determined). Issues range from billing wizard malfunctions, incorrect calculations in employee performance, to problems with job management and disbursement imports. Additionally, users are encouraged to join the CCH Practice Management customer community for updates.
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CCH CGT And Dividend Scheduling
CCH CGT & Dividend Scheduling - Known Issues
The document outlines a known issue related to the CCH CGT & Dividend Scheduling software, specifically regarding an error in the balance carried forward report that incorrectly includes costs. A workaround is suggested, which involves using alternative reports to obtain the necessary values. The issue was raised on April 22, 2025, and is not yet scheduled for resolution. The document also encourages users to join the CCH Tax Group on the Support Portal for updates.
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CCH Corporation Tax
CCH Corporation Tax - Known Issues
This document outlines known issues with CCH Corporation Tax, with the last update on May 30, 2023. It details specific problems, including inconsistencies in Tax Planning values and incorrect warnings related to PAYE/NIC in certain scenarios. Workarounds are provided for some issues, while others have scheduled resolutions for April 2025. Users are encouraged to join the CCH Corporation Tax Group on the Support Portal for updates.
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CCH Working Paper Management
CCH Working Paper Management - Known Issues
The document outlines known issues related to CCH Working Paper Management as of June 2022. It details specific problems, such as PDF preview failures, tree node collapses during reviews, and errors with the statutory database. Workarounds are provided for some issues, while others are marked "TBC" (to be confirmed). It encourages users to join the CCH Central 'Group' on the Support Portal for updates on management tools and issues.
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CCH IFirm MTD For VAT
CCH Making Tax Digital for VAT - Known Issues
The document outlines known issues related to CCH Making Tax Digital (MTD) for VAT, including specific problems encountered when using Excel spreadsheets, uploading files, and navigating the online platform. It provides a table detailing the date raised, issue description, workarounds, and resolution status. Key issues include uploading incompatibilities with Microsoft Edge, errors in spreadsheet formulas, and difficulties in accessing certain screens. Additionally, it suggests using alternative methods for fixing these problems while updates are pending. Users are encouraged to join a support group for real-time updates on these issues.
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CCH Fixed Asset Register
CCH Fixed Asset Register - Known Issues
This document outlines known issues with the CCH Fixed Asset Register (FAR) as of April 2017. Two main concerns are highlighted: the FAR’s inability to handle gaps and overlaps in accounting periods created by CCH Accounts Production, and the lack of data transfer from FAR to CCH Corporation Tax for FRS105 clients. Workarounds are provided for each issue, including manual data entry and editing dates to resolve gaps and overlaps. Additionally, users are encouraged to join the CCH Tax Group for updates.
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CCH SecTax
CCH SecTAX - Known Issues
The document outlines known issues related to the CCH Scan system, with a last update on April 4, 2022. It highlights a specific problem concerning offshore income gains, where the system incorrectly classifies a Gift Out with Holdover Relief as an income gain, ignoring CGT rule codes. No workaround is available, and resolution status is pending. Additionally, it encourages users to join the CCH TAX Group on the Support Portal for updates.
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CCH IXBRL Review And Tag
CCH iXBRL Review & Tag - Known Issues
This document outlines known issues with CCH iXBRL Review & Tag, including problems such as Companies House credentials resetting after upgrades, errors with IFRS account exports, and issues related to charity account taxonomy. Each entry lists the date raised, a brief description of the problem, applicable workarounds, and status updates. Key issues include incorrect tagging for Micro Entities and FRS 102 submissions. The document also guides users on steps to resolve or navigate around these issues and encourages joining the CCH Tax Group for ongoing updates.
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CCH Trust Accounts
CCH Trust Accounts - Known Issues
The document outlines known issues related to CCH Trust Accounts as of April 1, 2022. It details specific limitations regarding formula usage in nominal ranges and RangeDef commands, along with challenges faced during page conversions from VAP to CCH Accounts Production. Workarounds are provided for some issues, such as manually repositioning pages after conversion. The document encourages users to join the CCH Trust Accounts Support Portal for updates.
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CCH Audit Automation
CCH Audit Automation (SQL) - Known Issues
The document outlines known issues with the CCH Audit Automation (SQL) software as of May 2025, detailing specific problems along with their dates of occurrence, ITS numbers, descriptions, workarounds, and resolution status. Key issues include software failures such as errors during user onboarding, document access violations, and planning sign-off errors. Additionally, it provides recommendations for temporary fixes while awaiting updates in version 2025.3 and beyond. Users are encouraged to join the support portal for ongoing updates and assistance related to these issues.
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CCH Workflow
CCH Workflow - Known Issues
This document outlines known issues related to the CCH Workflow, with updates as of September 30, 2025. It lists various reported problems including performance issues, crashing applications, and functionality limitations, along with their respective ITS numbers. Workarounds are specified where available, notably for some issues linked to email document processes. The document encourages users to join the CCH Central Community for ongoing updates.
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CCH Audit Automation
CCH Audit Automation (BDE) - Known Issues
The document outlines known issues related to the CCH Audit Automation software, with the last update noted on June 22, 2020. It lists specific problems users have encountered, such as error messages in Microsoft Word, issues with local database connections, and data synchronization failures. For each issue, a description is provided along with potential workarounds, many of which are still to be confirmed. Additionally, it encourages users to join a support group for updates on the software.
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