Known Issue
CCH Central - Known Issues
CCH Central
CCH Central - Known Issues
| Date Raised | ITS | Description | Workaround ( If applicable) | Scheduled/ Resolved |
|---|---|---|---|---|
| 25/07/2025 | 68314 | Database Upgrade error The ALTER TABLE statement conflicted with the FOREIGN KEY constraint "FK_WF_InstanceData_AP_AccountingPeriod" | TBD | |
| 11/06/2025 | 68282 | Account status icon only displays for a 'New Search' option | TBD | |
| 23/05/2025 | 68269 | Unable to login automatically, if your Windows login has a hyphen in it | TBD | |
| 22/05/2025 | 68268 | Append an Employee search does not work | TBD | |
| 21/03/2025 | 68230 | Custom.dct sharing violation issue when launching Central | TBD | |
| 05/03/2025 | 68218 | Saved list from client search based on report returns incorrect results. | 2025.2 | |
| 21/11/2024 | 68172 | If the attachment of the email template is not accessible then we should catch the exception | TBD | |
| 15/11/2024 | 68167 | Central database upgrade warning script error | TBD | |
| 14/11/2024 | 68166 | Missing RowGuid from dbo.DocumentHeader which causes issues for Central and DM DB upgrade | TBD | |
| 29/10/2024 | 68158 | User encounters GN_CheckDatabaseRole related error message when logging in | TBD | |
| 28/10/2024 | 68156 | duplicate filter value appears in drop-down | TBD | |
| 25/09/2024 | 68144 | A browser opens and its page Errors when multiple CCH instances are opened | TBD | |
| 15/08/2024 | 68119 | Central Database Reorganise Index fails during DB upgrade when there are objects containing the hyphen character | TBD | |
| 24/05/2024 | 68057 | Client Search: Search any part of name/code | TBD | |
| 26/02/2024 | 67970 | D\Incorporated , Date Incorporated field is restricted. Prior to 1900 is unavailable | TBD | |
| 21/02/2024 | 67961 | Fix reporting extreme performance issue | TBD | |
| 26/01/2024 | 67933 | Export to Excel from either the SR parameter screen or from the ribbon on the face of the generated report may fail | TBD | |
| 23/01/2024 | 67930 | Smart Reports Assignment Partner and Assignment Manager Fields duplication prevents dropdown option | TBD | |
| 12/10/2023 | 67848 | Employee > Main > Password > Web Password is now redundant | TBD | |
| 04/09/2023 | 67799 | Employee Security Group Report relies on Document Management | TBD | |
| 16/08/2023 | 67785 | Assignment List > unable to Bulk update Responsibility. Error: Update Error Column 'AssignmentScheduleId' does not belong to table Table | TBD | |
| 31/07/2023 | 67759 | DB upgrade error for Central: CCH Batch Exception: Line: 0 Procedure:fn_Contact Error Line: 60 Invalid column name 'DLNumber'. Invalid c | TBD | |
| 25/07/2023 | 67757 | Convert to PDF changes font | TBD | |
| 11/05/2023 | 66678 | Remove the word 'The' from Unable to travel data error message | TBD | |
| 03/05/2023 | 66668 | Central Database upgrade error - The module 'CL_Delete_Client_Supplier' depends on the missing object 'Document.dbo.DM_DestroyDocuments / The module 'CL_Delete_Client_Supplier' depends on the missing object 'DM_SetDestructionFlag / The module 'CL_Delete_Client_Supplier' depends on the missing object 'DM_Destruction_Cleanup | If NOT Licenced for CCH DM, firms can ingore, If licenced for CCH DM, contact Customer Care and Support | TBD |
| 11/04/2023 | 66637 | Mail Merges with output via 'Publish to CCH OneClick' where an Association selected, does not list all expected OneClick activated Associated Contacts for the selected Clients. | TBD | |
| 02/02/2023 | 66551 | Clients: Bulk update routine ignores Assignment task permissions | TBD | |
| 21/01/2023 | 66526 | Assignments: Unable to save list | TBD | |
| 04/01/2023 | 66494 | Convert Contact to Client does not set Default Currency | TBD | |
| 24/06/2022 | 66313 | Smart Reports: Cannot run report, Script entered via designer isn't valid | TBD | |
| 15/05/2022 | 66276 | Performance issues relating to missing the CO_SEC employee from the system which causes the Central Hub Service to spiral | TBD | |
| 15/05/2022 | 66275 | Performance issue related to the size of the ActivityResponsibility table which causes a bad plan | TBD | |
| 27/04/2022 | 66248 | Access to employee records via other screens should be consistent with the employee search/authorisation lists | TBD |
Useful Information! Join the CCH Central 'Group' on our Customer Community to receive automatic Post updates relating to CCH Central.
CCH CRM - Known Issues
| Date Raised | ITS | Description | Workaround ( If applicable) | Scheduled/Resolved |
| 15/05/2024 | 68050 | Auto populated 'Sign in' button is greyed out | Click into the user ID field and then tab out. The Sign-In button then becomes selectable | TBD |
| 18/01/2024 | 67927 | Repayment to Bank Details Prompt | TBD | |
| 11/01/2023 | 66500 | Credentials pop up keeps appearing | TBD | |
| 11/11/2021 | 66074 | Cannot export data to Excel | Use a browser to access Workbooks if you need to export data to Excel | TBD |
Useful Information! Join the CCH Central 'Group' on our Support Portal to remain up-to-date with automatic Posts relating to CCH CRM.
Related documents
CCH Central Suite Update Guide (Latest Offline Version)
The document outlines the process for using the Central Suite Installer Offline (CSI Offline) for customers with specific IT requirements that prevent internet updates. It provides detailed instructions for installing updates to the Central Suite, including necessary prerequisites, folder structure, and the installation steps. Key points include ensuring Microsoft SQL Server is supported, confirming .NET Framework requirements, and the importance of backups before starting the update. The document also highlights the need for administrator rights, handling database upgrades, and checking for office plugin updates, particularly for users of CCH Document Management.
CCH Central Suite 2026.3 Update Guide
This guide explains how to update an existing install of the CCH Central Suite to the latest version 2026.3 (including Service Packs and Hotfixes) using the Central Suite Installer (CSI).
CCH Central 2026.3 Release Notes
CCH Central 2026.3 Release Notes
Central Suite Installer (CSI) instructions
The document announces the update of the Central Suite Installer (CSI) for the CCH Central Suite, now compatible with the latest releases and service packs and hotfixes of various CCH applications. Key points include prerequisites for installation, compatibility information, and the necessity for proper backup before proceeding with the update. It highlights specific requirements for Microsoft components, and it warns users of CCH Accounts Production regarding regional settings for date format. Support options are mentioned for users seeking assistance during the update process. Release notes are accessible for detailed information on the updates.
CCH Central 2026.210 Service Pack
CCH Central 2026.210 Service Pack