Topic results Registration

Onboarding
How to access customer support
This document outlines various customer support options available through the Support Portal, requiring user login for specific requests. It highlights the search bar as the first resource for finding information in the knowledge base, followed by instructions for creating support cases via email, telephone, or live chat. Users can also engage with the community for additional assistance. Important notes include the necessity of urgency indication in support requests and guidelines for non-portal members seeking access.
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Onboarding
How do I register if I am an external IT provider on the Support Portal?
The document provides instructions for accessing the Wolters Kluwer Support Portal, highlighting that account control is managed by the organization's administrator. Users will receive an activation email upon account creation and should use the provided link for future logins. Existing account holders don’t need to create a new account but must accept the invitation in their email. Key information includes the handling of support cases by IT consultants, emphasizing the need to select the appropriate customer when submitting cases and that visibility is limited to cases they log themselves.
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Onboarding
How to join the Support Portal
All of our customer support is delivered through our Support Portal.  Watch the video or follow the step-by-step instructions on how to register for your Wolters Kluwer Account and join the Support Portal.
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Onboarding
Support - Frequently Asked Questions
This document provides a comprehensive FAQ guide for users of the Wolters Kluwer Support Portal, covering registration, login issues, password recovery, and multi-factor authentication (MFA) access. It outlines steps for registration through an organization’s Account Administrator, troubleshooting access problems, and guides users on how to log support cases, utilize the search feature, and access the UserVoice feedback forum. Additional tips include ensuring the portal's compatibility with modern web browsers and joining news groups for updates. The guide aims to streamline user support and enhance user experience within the portal.
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