Known Issue
CCH Making Tax Digital for VAT - Known Issues
CCH IFirm MTD For VAT
CCH Making Tax Digital for VAT - Known Issues
Last update: 16 Jan 2020
| Date Raised | ITS | Description | Workaround ( If applicable) | Scheduled/Resolved |
|---|---|---|---|---|
| 16/01/2020 | 120651 | Cannot upload a spreadsheet using Microsoft Edge – There is an internal conflict between the controls we use and Microsoft Edge | Use an alternative browser until the controls are updated | TBC |
| 16/01/2020 | Spreadsheet formula is using “GETPIVOTDATA” and may not return the correct values. | Workaround – Until Spreadsheetgear control is updated to work with this command, the only option is to use the Digital links method to submit the return to mtdfvat as per kb10996 | TBC | |
| 05/12/2019 |
Spreadsheet formula has incompatible error in validation When uploaded to CCH MTD f VAT the validation returns the error “'COVER SHEET'!C24 contains an incompatible formula. Please contact support” Where the data is organised in a table and the table includes calculations using the @ to reference other data in that row, the formula cannot be understood by the tools we use to validate the 9 box information. In this example below the [@VAT] is referring to another cell in the row in the table. |
Workaround – Until Spreadsheetgear control is updated to work with this command, the only option is to use the Digital links method to submit the return to mtdfvat as per kb10996 | TBC | |
| 09/07/2019 | 96019 | Invalid_Grant – error being returned when viewing an unsubmitted VAT return | First try closing CCH OneClick, then reopen page that errors, if this fails then try clearing the authorisation and reauthorising. | 3.3 |
| 29/05/2019 | In MTD the Other details header card is not visible | Change zoom setting in browser until card is visible | TBC | |
| 29/05/2019 | 89961 | Improve progress messaging when uploading a large file takes too long to load (applies to files over 75MB) | Use the digital link method to link figures from the large spreadsheet to a cleaner smaller one | 3.2 |
| 14/05/2019 | On an almost daily clients are calling support saying that the “Add return” button is missing from the Advisor workspace | Remove the VAT Returns option from the Selected CCH OneClick features for the specified client and send it back to the Available CCH OneClick Features list |
N/A | |
| 11/12/2018 | 65174 | Not scaling if txt size set to 150% If the text size is set to 150% then some screens are not displaying correctly |
3.0 | |
| 28/01/2019 | 77986 | Excel spreadsheet is failing Box 5 validation Some spreadsheets are generating figures with more than 2 decimal places but displaying it as only 2dp. The spreadsheet validation is then failing the box values as amounts submitted to HMRC can only be 2dp |
The valudation routine will be updated to round the amounts to 2dp where required. | 2.9 |
| 08/01/2019 | TBC | Updating of liabilities information on Digital VAT account slow. The liabilities information is not updating immediately after submitting a VAT return to HMRC. Clients are reporting that it can take up to several hours to return the updated information. |
This situation is being investigated. Generaly this is caused by a delay with the HMRC systems. It can take 24 – 48 hours to show the liability. | N/A |
| 01/02/2019 | 78202 | Invalid spreadsheet format When adding a return if the spreadsheet is not in an valid excel format this is the error returned.  |
The error message has been updated to be more specific. Workaround: The spreadsheet will need to be resaved in to either .xls or .xlsx format |
2.9 |
| 04/02/2019 | 78318 | Spreadsheet verification The spreadsheet verifification is returning a box value of 0 when the spreadsheet value is not zero and not marking this as a fail. This is caused by the spreadsheet using an Excel function that our controls do not recognise. |
The verification will now identify cells that contain unrecognised formula and flag this as a fail. | 2.9 |
| 14/02/2019 | 76432 | Screen blocked Cancel or Close actions, on "Load VAT spreadsheet" pop-up will block all the page actions |
Only happens the first time the user does this action. If screen is blocked press F5 to refresh, the screen will now be unblocked | 2.9 |
| 08/03/2019 | Payments - error: “The remote endpoint has indicated that no data can be found” This message is appearing when users click on the Payments tab |
The HMRC API can only return payments made after the client has signed up to MTD f VAT. Any Payemts\refunds made or received prior to sign up are not accesable to the software. Once a payent has been made under MTD f VAT this error should not appear. | N/A | |
| 13/03/2019 | 85512 | Liabilities screen not showing all liabilities If the year for the Start & End dates of the obligation are not the same the liability is exluded from the displayed information |
None | 2.9 |
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