Licensing and PIN Management
The System Administrator can check the current CCH version and access information on Licensing.
Last update: CCH Central
Licensing - Overview
The document outlines the licensing methods for products within Central, highlighting user licensing models such as concurrent users and active employees, as well as client licensing for smaller firms. It details the process for license expiry and the procedure for downloading or importing new PIN files, emphasizing the role of Super Users. Additionally, it provides notes on license management, including user responsibilities and limits on the number of clients for certain packages. The instructions for importing specific PIN files from CCH are also included.
CCH Central
PIN Management
The document details the PIN Management screen, accessible via the main menu under File > Help > About > PIN Management, specifically for users with the relevant task permission. It highlights three main functions: the "Update" button for changing client codes and passwords, the "Download" button for fetching a PIN online, and the "Import" button for uploading a PIN from a file when necessary. All functions are crucial for managing secure PINs effectively within the system.
CCH Central
Troubleshooting Backup and Restore
The document provides troubleshooting guidance for the CCH Backup and Restore Utility, specifically addressing issues with the service's operation. It includes steps to clear the Events log using the Event Viewer, recommending users to contact CCH Customer Care first. Additionally, it outlines how to create a desktop shortcut for the utility by navigating to the specific file location and using the right-click option.
CCH Central
Product Licence Information
The document describes the "Product Licence Information" screen, which displays licensed products and modules in the CCH software. Accessible through the main menu, it allows users to view details such as CCH version, manage licenses, and view usage restrictions. It includes options to expand product details, showing linked modules and their corresponding restrictions, user counts, and usage statistics. Additionally, the document explains how licensing restrictions are quantified and provides details on the current usage of modules, including information on concurrent users and pay-as-you-go licensing.
CCH Central
Licensing - Troubleshooting
This document provides troubleshooting steps for common licensing issues in a concurrent user-based application. It explains how to resolve situations where the system incorrectly believes all licenses are in use due to a crash. Instructions include checking the product license information, managing processes in Task Manager, and waiting for licenses to be freed. Additionally, it addresses errors related to downloading and importing PINs, offering solutions for messages indicating no PIN is present or failed decoding due to incorrect client codes or expired PIN files.