Please read the following important information before clicking on your journey guide.

Step 1 – Initiation
You’ll need a Wolters Kluwer Account to access the Support Portal and Wolters Kluwer Academy (digital learning courses). If you haven’t received an invitation email to join, please contact your organisation’s Wolters Kluwer Account Administrator and request access. Guidance for your next two initiation actions will be emailed to you.

Step 2 – Implementation
During this step, the focus will be on installing your CCH solution and working with our experts to configure it to suit your needs, and migrating any agreed data. A team member will be in touch with you to discuss.

Step 3 - Enablement 
Your product knowledge begins via instructor led training followed by our comprehensive digital learning courses that provide the essential learnings for your product through to more advanced knowledge. We recommend you complete your training on Wolters Kluwer Academy before starting to use your new software. 

Once you begin to use your new CCH solution, you may still have questions about the software. The Support Portal is your key to locating the answers you need:

• Use the search bar to ask your question, then on the next screen filter by product and refine your search as required
• Click on the Product Information tile to discover product user guides and other useful resources
• Click on the Virtual Assistant icon at the bottom right and search for your answers using AI. You’ll find a summary and helpful links for your topic. You’ll also find all of our support options.
• Visit Ask the Community and see if another user may have the answer you need
• Create a case and/or manage an existing support case
• Join the News Group and product related groups