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Last update: Onboarding
Using our Virtual Assistant
This document provides a comprehensive guide on how to effectively use a Virtual Assistant within the Support Portal. It outlines the process for initiating queries, reviewing relevant information, and contacting support agents if necessary. Key features include a 24/7 availability of the chatbot, guidance on utilizing the search function for answers, and instructions on returning to active chats. Additionally, it explains how to track previous searches and case statuses for user convenience. Overall, it serves as an essential resource for navigating the virtual assistant's functionalities.