Case Management
Discover how to create a case and manage it using the Cases tab in the Support Portal.
Last update: Onboarding
How to access customer support
This document outlines various customer support options available through the Support Portal, requiring user login for specific requests. It highlights the search bar as the first resource for finding information in the knowledge base, followed by instructions for creating support cases via email, telephone, or live chat. Users can also engage with the community for additional assistance. Important notes include the necessity of urgency indication in support requests and guidelines for non-portal members seeking access.
Onboarding
How do I raise, check on or close a support case?
This document provides detailed instructions on creating, managing, and resolving support cases with Wolters Kluwer Tax & Accounting UK. It outlines steps for logging in to the Support Portal, selecting case types based on the urgency and product-related queries, and categorizing issues effectively. Additionally, the document explains how to check existing cases, reopen them within 48 hours, and mark cases as resolved, ensuring users can efficiently navigate the support system to address their concerns.